1. upon receiving the merchandise, you have 7 days to inspect the item. If you are not satisfied, you are welcome to return it to us for a refund. 

2. Returned item must be in original full condition and packaging. 

3. Shipping fee is non-refundable. 

4. Refund will be issued only when we have received the item.

5. Import taxes and duties are buyer's responsibility

6. Defective items will be replaced at our expense

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as film). Please get in touch if you have questions or concerns about your specific item. 

We cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@shutteralliance.com.

Our products are warranted against defects in materials and workmanship for a period of 6 months from the date of original purchase. This warranty does not cover damage caused by misuse, accident, or unauthorised modifications.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

Delivery time will depend on the country of destination. Shipping is flat rate for each location, and is calculated before checkout.

Tracking is available once we have dispatched the order.

We ship worldwide, if you cannot find your location, please let us know.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.